Effective Date: [21/09/2025]

Website: https://www.zebraxpress.com.au

Company: Zebra Express

ABN: 83625667498

 

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1. Introduction

 

Zebra Express (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and online payment facilities.

 

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

 

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2. Information We Collect

 

We may collect the following types of personal information:

•Personal Identification: Name, email address, phone number, and postal address.

•Booking Information: Pickup and drop-off locations, travel preferences, flight details.

•Payment Information: Credit/debit card details and billing information (processed securely via our payment provider, Stripe).

•Technical Data: IP address, browser type, operating system, and cookies when you access our website.

 

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3. How We Use Your Information

 

We use your information to:

•Provide and manage bookings, airport transfers, shuttle services, and private tours.

•Process payments securely via Stripe’s payment gateway.

•Communicate with you regarding your booking, payment, or customer support requests.

•Improve our services and website experience.

•Comply with legal, regulatory, or security requirements.

 

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4. Sharing and Disclosure of Information

 

We do not sell or rent your personal information to third parties. We may disclose your information only in the following cases:

•Payment Processing: To Fat Zebra or other secure payment providers to complete transactions.

•Service Partners: To trusted partners or subcontractors when necessary to fulfil your booking.

•Legal Obligations: If required by law, regulation, or government authority.

 

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5. Payment Security

 

All online payments are processed via Stripe, a secure and PCI DSS-compliant payment gateway. We do not store your full credit card details on our servers.

 

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6. Cookies and Website Data

 

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You may disable cookies in your browser, but some website functions may not work properly.

 

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7. Data Storage and Retention

 

We store your information securely and retain it only as long as necessary for business, legal, or tax purposes. When no longer required, your data will be securely deleted.

 

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8. Your Rights

 

Under the Australian Privacy Principles (APPs), you have the right to:

•Access the personal information we hold about you.

•Request corrections to ensure your information is accurate.

•Withdraw consent for certain data uses (subject to legal obligations).

 

Requests can be made via the contact details below.

 

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9. Third-Party Links

 

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

 

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10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

 

Zebra Express

📧 [bookings@zebraxpress.com.au]

📞 +61 413 510 688

 

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11. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.