These Terms & Conditions (“Terms”) govern all bookings and services provided by Zebra Express, ABN [ABN83625667498]. By placing a booking, you agree to these Terms in full.

1. Bookings & Payments
• All bookings are subject to availability and confirmation.
• A booking is considered confirmed only when Zebra Express issues a written (email or SMS) confirmation.
• Zebra Express reserves the right to refuse service if a booking was made with incomplete, false, or misleading information.
• Pre-payment or deposits may be required for certain services (e.g. weddings, private tours, corporate events).
• All prices are in AUD and inclusive of GST unless otherwise stated.

2. Cancellation & Refund Policy

For Private Transfers & Chauffeur Services:
• Cancellations made more than 12 hours in advance: Full refund.
• Cancellations made within 12 hours: 50% charge.
• No-show or cancellation within 2 hours: 100% charge applies.

For Shuttle Services:
• Bookings are non-refundable if cancelled within 12 hours of scheduled departure.

For Private Tours / Weddings / Events:
• Cancellations must be made at least 48 hours in advance for a full refund.
• Cancellations within 48 hours: Partial refund at our discretion.

Refunds (if applicable) will be processed within 5–7 business days.

3. Delays & Flight Monitoring

• Zebra Express monitors flight arrivals for private airport transfers and adjusts pickup times accordingly at no extra cost.
• If your flight is delayed by more than 2 hours, we reserve the right to assign a different driver or reschedule the pickup.

4. Luggage Policy

• Each passenger is allowed 1 large suitcase and 1 carry-on (for shuttle service). For private transfers, number of luggage needs to be specified clearly when making a booking so we can arrange the right vehicle for you. 
• Extra or oversized luggage (e.g. skis, surfboards, large instruments) must be disclosed at time of booking.
• Zebra Express is not responsible for lost or damaged luggage unless caused by our negligence.

5. Child Safety Seats

• Child and booster seats are available upon request and must be booked in advance.
• Parents/guardians are responsible for securing children properly.

6. Passenger Conduct

• Zebra Express reserves the right to refuse service to any passenger who behaves in a threatening, abusive, or unsafe manner.
• Smoking, alcohol consumption, and illegal substances are strictly prohibited in all vehicles.

7. Waiting Time & Surcharges

• For private transfers, up to 15 minutes of free waiting time is included at the pickup location.
• Additional waiting time will be charged at 15 minutes increment (for non airport transfers).
• After-hours surcharges may apply for bookings between 11:00 PM – 5:00 AM.

8. Force Majeure

Zebra Express is not liable for delays or cancellations caused by events beyond our control, including but not limited to: extreme weather, traffic accidents, road closures, strikes, pandemics, or natural disasters.

9. Liability Disclaimer
• Zebra Express and its drivers will take all reasonable steps to ensure your safety and punctuality.
• We are not liable for any indirect loss, including missed flights, meetings, or events due to unforeseen delays.

10. Privacy Policy

Your personal information is collected solely for booking and service delivery purposes and will not be shared with third parties, except where required by law. For full details, see our [Privacy Policy].

11. Modifications to Terms

Zebra Express reserves the right to amend these Terms at any time. Updated Terms will be posted on our website.

If you have any questions or require clarification, please contact us at:
📧 bookings@zebraxpress.com.au
📞 0413 510 688